FAQ

PROGAIN focuses on expressive, design-driven timepieces that combine modern materials with distinctive aesthetics. From stainless steel cases to forged carbon fiber and artistic dial designs, each watch is created to stand out while maintaining everyday durability and reliable timekeeping.

Yes. Our customization service allows you to transform a meaningful photo—such as a pet, loved one, or special memory—into a personalized watch dial. Each customized watch is produced individually, creating a truly one-of-a-kind timepiece that reflects your personal story.

PROGAIN watches are equipped with reliable quartz or mechanical movements depending on the model. Quartz movements provide precise, low-maintenance timekeeping, while mechanical movements offer traditional craftsmanship and the smooth motion appreciated by watch enthusiasts.

Many of our watches are designed as versatile, unisex styles. With a range of case sizes, dial designs, and strap options, customers can choose a watch that suits their wrist size and personal style—whether they prefer a bold statement piece or a minimalist everyday watch.

Yes, our watches are often chosen as gifts for birthdays, anniversaries, holidays, and special milestones. The combination of distinctive design, durable materials, and optional customization makes each watch a thoughtful and memorable gift for someone special.

Our collections feature a variety of materials including stainless steel, forged carbon fiber, ceramic, and durable sapphire or mineral glass. These materials are selected for their balance of style, strength, and long-lasting wear in everyday environments.

Yes, PROGAIN offers worldwide shipping, allowing customers across the globe to enjoy our watches. As part of our current second-anniversary celebration, we are offering free international shipping on all orders over $150.

Your OrderIf you have a PROGAIN account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same e-mail address used to place the order.Also note that with every order, we send an order confirmation e-mail, which is sent to the same e-mail used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder.

As each of PROGAIN's pieces is specially crafted for you, we are unable to cancel the order. However, in the event of an emergency or an unexpected issue, please feel free to reach out to our service team for assistance.

Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed.Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change.After the order is shipped, PROGAIN cannot actively change the shipping address. You can contact the carrier to submit your request, but PROGAIN cannot guarantee that the carrier will meet your requirements and change the shipping address.

First, log into your PROGAIN account at any time and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via e-mail so you can keep an eye on its activity while it makes its way to you.

Don't have an account? No worries! You can still create an account now using the same e-mail address used to place the order and it will appear under "My Orders."Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day.

PROGAIN provides a 60-day return or exchange policy and a two-year warranty for our products.You must first request an authorization number for your package. To obtain an authorization number, contact us by e-mail at our contact form.Ship your package via UPS or DHL only and insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package.PROGAIN are not responsible for any loss or damage that occurs during shipping.Please find more information about returns and exchange through Refund Policy. For further inquiries or concerns, please contact us by email at our contact form.

Yes, PROGAIN offers discounts for bulk orders, as well as customization options for logos and a wide variety of dial designs. We currently supply thousands of wholesalers and retail sellers worldwide, including those in various watch markets across China.

Please contact our customer service team for more information regarding the discounts available for bulk orders.

In Stock

It's in our facilities and ready for a new home! In stock items typically ship within 3-4 business days from the purchase date. In stock engraved and monogrammed take some time to get personalized, and typically ship within 8 business days from the purchase date.

Shipping Later

We don’t have it on hand yet but it’s coming soon! Not to worry, you can still purchase it, and your order will be added in the queue to be shipped as soon as they are available! The estimated ship date is indicated on the product page and at check-out for your reference. You'll see it above the "Add to Bag" button. Kindly note that you will be charged at the time the order is placed.

Made to Order

Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed. Be sure to note the estimated shipping date on the product page so you can plan accordingly.

Once your order has been successfully paid for and we have notified you that it has been shipped, you can generally expect to receive your watch within 7–10 business days.

Should your order be subject to any further delays, we will notify you immediately via email or WhatsApp.

Under normal circumstances, these costs are covered by us. During the shipping process, PROGAIN will coordinate with the logistics provider to ensure that any applicable customs duties and taxes are paid by PROGAIN.

Please note that PROGAIN has no control over these charges, nor can we provide an estimate of the exact amounts.

Due to policy updates in certain regions or changes in customs regulations, there may be instances where specific duties or taxes cannot be covered by us; in such cases, you will be responsible for these costs. Furthermore, we are unable to provide refunds for any customs duties or taxes paid by you upon receipt of your shipment.

PROGAIN products can be shipped to all countries and regions worldwide.

In order to ensure the safety of the goods, we strongly require you to sign and receive the package yourself.

PROGAIN offers free lifetime repairs (should any parts require replacement, you will only be charged the nominal cost of the parts; shipping costs are to be covered by the customer).

Our team includes certified master watchmakers with extensive experience—each possessing over 10 years of expertise in repairing Swiss-made timepieces—who are ready to service your watch whenever needed.

However, as every watch undergoes a rigorous, detailed inspection prior to shipment, the likelihood of any issues arising is extremely low. Should you encounter a problem while located overseas—making it inconvenient to return the watch—our professional technical team is available to provide remote assistance.

This support includes diagnosing issues via video, guiding you through the repair process, supplying replacement parts, and assisting with repairs performed by a local service provider.

A less common issue that can occur is a watch suddenly starting to run significantly fast—for example, you might notice it gaining an hour or more over the course of a single afternoon.

(This is a phenomenon that can affect any watch and is considered normal.)

In other instances, exposure to a weaker magnetic field may cause the watch to lose its precision. The only solution is to take it to a local watch repair shop for demagnetization; the cost for this service is typically very low.

It's easy in certain specific situations. Many watch repair centres will list magnetism as the number one cause of watch timekeeping problems.

The good news is that in most cases the process and cost of demagnetising a mechanical watch is minimal and regular demagnetisation can prove to be a useful regular maintenance procedure.

Mechanical watches can become magnetised for a variety of reasons. While it is not possible to fully list the culprits, the following summarises the types of objects and/or equipment that can generate magnetic fields sufficient to magnetise a mechanical watch:

Electrical equipment rooms, frequent flights (exposure to high altitudes), IT and other large computer/data centre equipment, large audio and video, equipment Large displays for video, IT and diagnostics,

Large speaker systems (or close to small speakers), large microwave ovens, medical diagnostic equipment, most equipment in medical environments, patient care and transport equipment, security systems (including airports)

The best way to maintain your watch is to keep it away from water, dust, and dirt.

Ensure that you clean your watch regularly. If possible, have it serviced and inspected by a professional watchmaker or a local watch repair shop every few years.

Alternatively, you may send it back to us for inspection and servicing. Our team includes certified master watchmakers with over 10 years of experience in repairing Swiss-made timepieces. (Please note that the customer is responsible for shipping costs.)

PROGAIN accept credit card, debit card, PayPal as payment methods.

Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

Simply enter the discount code by using the have a discount code? button found in cart. A limit of one discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with free shipping discount codes, referral credit, referral codes or any other type of discount. PROGAIN has the right to hold and or cancel orders that use more than one discount code.

Please look through PROGAIN Privacy Policy for more information.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

If you would like to opt out of activity that may be considered a "sale" or "share," or "targeted advertising", please submit your email.